Escalation of Municipal Complaints

Escalation of municipal complaints:

Should your complaint not be resolved within a reasonable time (in terms of the official norms and standards), send your original mail directly to your ward Councillor and ask for escalation due to the complaint being overdue.


Electricity Related Issues

1. Name, surname and contact details:

2. Physical address including suburb:

3. Area outage or single residence:

4. Conventional or Pre-paid Electricity:

5. Time & date when you logged the call

6. Reference Number:


Streetlight Issues

1. Name, surname and contact details:

2. Street name where the light/s are out:  

3. Between which intersections the lights are out:

4. Name of the suburb:

5. Pole Numbers:

6. Time & date when you logged the call

7. Reference Number:


Water and Sanitation Issues

1. Name, surname and contact details:

2. Physical address including suburb:

3. Is the Area affected or just a single residence?:

4. Issue: (burst pipe/sewage overflowing)

5. Time & date when you logged the call

6. Reference Number:    


Should you not be able to obtain a reference number/are unhappy with the service you received, kindly supply your ward Councillor with the following information:

Call Center/Customer Care Complaints:

1. Time and date of your call/email

2. Number called/email address used

3. Who did you speak to/who replied to your email